Privacy Policy

Elysian Privacy Policy

Privacy notice updated 16th June 2023

Our contact details

Name: Elysian Clinic

Address: Unit 14, 227 Sea Street, Herne Bay, Kent, CT6 8JZ

Phone Number: 07497145671

E-mail: info@elysian.clinic

The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)
• one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of the individual
• Before and after photographs (held for insurance purposes)
  

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To undertake a comprehensive assessment and provide appropriate treatment
• To prepare a prescription for treatment if required

We also receive personal information indirectly, from the following sources in the following scenarios:

• Your general practitioner should information be shared following any medical issues arising

We use the information that you have given us in order to provide an assessment, treatment plan and prescription if required.

We share this information with our pharmacies when ordering prescription only medications.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting the clinic using the details above.

(b) We have a legal obligation when providing treatment.

How we store your personal information

Your information is securely stored using Glowday our software provider: https://www.glowday.com/

We keep your contact information, medical history and before and after photographs for a year. We will then dispose of your information by deleting the information from our software.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us on the above contact details if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Elysian clinic using the above contact details.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk